Touring Disney Parks Handi-Capable
At this time
policies on how Disney grants access to those with disabilities at the parks is
changing. In the immortal words of Douglas Adams, “Don’t Panic and keep your
towel with you!” No matter what happens those with needs will have some level
of assistance. Children and adults with ADHD, Autism and Panic Attacks will be
accommodated. Those in wheelchairs may find that they MAY have to wait a little
longer. At Disneyland I do not believe that will be the case. I believe if some
of the rumors are true (and I do not think they are all true but have been
unable to verify or get good info from Disneyland) the lines for wheelchairs may
actually be shorter! Those with ADHD, Autism and Panic Attacks that are able to
stand in the Fastpass lines for 20-30 minutes will be sent there reducing the
lines for wheelchairs where they now go. This may benefit the majority of
people. Everybody with disabilities MAY have shorter lines because they are not
all clogging up ONE area. This is all I’m going to say about the possible new system until I know it
is a reality!
Ok now that the
upcoming possible changes have been discussed let’s move on and talk about what
will not change.
Disney will always
give you some level of accommodation based on your expressed need.
There is a place
to store medication that needs to be refrigerated. Just stop by First Aid at
any Disney park and ask them to keep it for you.
There are special
cars or loading areas on rides like the following for those with mobility
issues. These have wider doors or special loading areas.
Dumbo Haunted Manson Space Mountain
Luigi’s Flying Tires Radiator Springs Racers
Some rides like
the following have cars that can accommodate a wheelchair or ECV
It’s a Small World Jungle Cruise
Toy Story Mania Mickey’s Fun Wheel Monsters Inc.
Ariel’s Under Sea Adventure
Shows and parades
will still have special viewing areas for those in wheelchairs and their
companions. These are not always the best viewing spots. I will be honest for
the parades they are good. For the Hyperion Theater the handicapped seating is
in some of the best locations in the theater! The Disneyland Fireworks and
Fantasmic are the worse for handicap viewing in my opinion. World of Color is
hit and miss.
Service dogs will
continued to be welcomed. Disney has grass areas dedicated as “service dog relief
areas” where you can take your dog when needed. For some of the more popular
rides there are large dog crates at the loading area where you can crate your
dog while you ride. Service dogs are welcomed in the parks restaurants as well
as long as they are clean and well behaved.
There are assisted
listening devices for the hard of hearing. Some shows and attractions have
portable screens that display closed captioning of the show. In other shows and
attractions you will find head phones to help.
Those with visual disabilities
will find a recording device is available. It will tell you where you are and
what attractions are around you. It will describe what is around you.
Those with what I
call invisible disabilities such as ADHD, Autism Spectrum, Panic Attacks and
such will also be accommodated. This will not nor has it ever been go straight
to the front of the line disability. Disney has and continues to find creative
ways to help those that can’t take being confined to long lines deal with the
problem. Calm areas to wait in that give space to move about while you wait do
help. It MAY be better handled with the new changes. We will have to wait and see.
If your child or
adult companion has a problem with crowds and loud noises and gets over
stimulated you can always find a quiet spot. First Aid is an obvious place to
go. If your child is young the Child Care Centers located in every park is a
good place to head. You don’t have to go to any of these areas. Parts of Tom Sawyer’s
Island are quiet at Disneyland. Paradise Gardens in Disney California Adventure
is a calm place between sets of music by the live bands. On the other hand the
music can be calming as well. You can move away from the music and find a spot.
You get the idea.
No matter what your
physical disability if you have a physical problem head to First Aid located in
every Disney Park. If you can’t find it ask a Cast Member, they will be happy
to assist and make sure you get there. If you have an emergency just stop any
Cast Member and they will get the help you need quickly.
As policies change
I will post updates. Be careful of knee jerk reactions to rumors. Verify information
before becoming upset. If you find that the new policy does not give you the
assistance you need speak up! Make sure you know what the policy is and if you
are to go up the Fastpass line or wait in the wheelchair lines. If you are in
the park and have a problem ask for a Guest Relations Lead. If you are home go
to their website and send them a message.
I think my main
message right now is stay calm. There ARE going to be problems and
misunderstandings if/when they roll out a new program. Some people that need
help are not going to get it at first. Those that should not get assistance
will get it. Disney is making changes (and because of the few creeps abusing
the old system they must) and they will have to “plus” the system as they go.
There is no one size fits all disability accommodation plan and cannot be. Not
all disabilities need the same level of assistance and then there are
combinations of disabilities making things even more difficult. Disney is a
smart and caring enough company to know that. Disney wants happy guests so give
them time to work out the kinks. Other “amusement parks” do not accommodate as
well as Disney does, especially left out are those with invisible disabilities.
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