Wednesday, August 1, 2012
Chick-fil-A (Liberal-You May Want to Skip This Post)
(Liberal Alert – You May Want to Skip This Post)
Disney Style Service OUTSIDE of Disney
My husband and I decided to support Freedom of Speech and have lunch at Chick-fil-A today. Yes, comments were made about same sex marriage by the owners of the company but that is their right as Americans. They never used hate speech but spoke their view. Company policy is to treat everyone equal, this includes those that are LBGT.
Ok, now onto Disney Service. Disney Service is shown in the attention to detail of guests needs. Disney calls their customers Guests not Customers. When you are at Disney you are their Guest and will be treated as such.
When we arrived at the Northridge, California Chick-fil-A restaurant the drive up line was about ¼ mile long and had about 100 cars! With an average of 2 people per car there were 200 people in the drive through line. There were about 200 people in the walkup line when we joined the line. The walkup line took 1 hour to get through. We were told it took about the same amount of time to get through the drive through. This show of support was a pleasant surprise in liberal Southern California. It is even more surprising since this store is within 5 miles of the most liberal area of the San Fernando Valley that is also the Porn Film Capital of the world. The walkup line still had around 200 people in it when we left. The Drive through was much shorter but it was not after lunch time.
With this many people going through the line there were no issues. People were calm and friendly, people kept the line moving in an orderly way that did not block traffic. The customers themselves regulated where the lines went and were respectful of both the store and personal property of others in the parking lot. There were no protesters to be seen the entire 1 ½ hours I was there!
Chick-fil-A employees were there to hand out water to those in line. They set up a table with sports water dispensers on it with paper cups. They walked up and down the line making sure people were ok and stayed hydrated in the 90º sun. All the employees were smiling and happy to help. Popup shades were placed around and Chick-fil-A umbrellas were being passed around to help provide shade to those in need. This was the first of the Disney Style service we were blessed with.
Once inside our order was taken quickly and a clean table found. Yes, I said we found a clean table! We sat down to wait for our food a gentleman asked if he could join us at the table. We had been chatting with him in line so it was no problem to share our table for four when it was just the two of us.
The manager of the restaurant and other employees were walking around asking if anybody needed anything, taking away trash, and cleaning tables. Trash cans were empty and the floor was clean. Even the bathroom was clean! Every one of the employees thanked the customers for coming. Like Disney attention to cleanliness and good service is important to them!
This was my first time eating at Chick-fil-A but will not be my last. I will go again and would go more often if it was more local to me. The Disney Style of service and the positive family orientated values of the company make me wish to support them.