Disney Can’t Fix What They Don’t Know is
Broke!
I’ve seen a couple
of reviews of the Disney Magic’s first cruise after her Re-Imagining. Now I was
not lucky enough to go on this 2 day to nowhere in particular cruise so let me
share what I’ve heard.
There have been
glowing reviews of the changes made on the pool deck with the addition of the
new AquaDunk, new slide and pools along with changes to the restaurant there
from Topsiders to Cabanas. The new lounge area has gotten rave reviews as well
for theming and fun. The re-theming of Parrot’s Cay to Carioca’s has been
praised with people liking the new menu. The Kids Clubs have also been praised
and reports say kids are really enjoying the new adventures to be had there.
Even the shops had good reviews with the exception of stating that there seemed
to be a lack of items. Stock did not seem to arrive in time even with the delay
in the first sailing.
The fact that at the
Port of Miami you enter the ship through Deck 4 instead of the usual Atrium
Lobby of Deck 3 was an issue. Seems the Deck 4 entry area shows rust and was
dirty. This was shocking to past cruisers that were used to being wowed when
they came onto the ship.
Public areas not
on the list of things changed, such as the Promenade Lounge have been reported
to be in bad repair, faded and even ripped seating etc. . . Seems the entire
ship did not get a good looking over.
Disney said that
the staterooms were re-imagined during the dry dock. Carpets and some furniture
was changed as was the linen. Some people reported a layer of construction dust
on all surfaces in their cabin and in their closet along with missing handles
on new night stands. It was stated if you had electricity, working toilet, hot
water and A/C you were lucky. Some cabins had 1 or more of the above not
working! There are pictures showing that a cabins Navigator Veranda was in very
bad repair. It had obviously not been stripped and repainted, wood on the
veranda was rotten and things were missing!
This is all
shocking to hear about a Disney Cruise Ship! Now I’ve heard from people that
sailed on the new ships that there have been issues there as well, mostly
problems with service and un-Disney type attitudes from crew.
So what should you
do when you have a bad experience either on a Disney Cruise or at a Disney Park?
My response and experience says report it to Disney! Here are the steps!
·
Understand
that any company, including Disney cannot fix what they don’t know is broken!
Tell them what happened! If it is not life threatening stay calm and figure
they just missed it and you are helping them.
·
Try to
solve the problem when it happens. Report it to the people in charge of the
area and if that does not does not get a satisfactory response go above that
level. Go to Guest Relations if needed.
·
If not
satisfied with Guest Relations response, once you leave call and write a letter
to the Cruise Line (or park) discussing your concerns. Kept it clear and as
free of emotions as you can. State what happened and how you feel it could be
fixed. Tell them how it affected your time there.
·
Understand
many problems can’t be fixed “overnight”, things take time!
·
Disney
Company requires that each letter or email they receive be read and responded
to. So WRITE your concerns down!
I have followed
these steps and have gotten good results. I’ve seen policies changed after I’ve
written a letter. I’m not saying it was “My Letter” that made the difference. My
letter along with others let Disney know there was a problem that needed to be
fixed. Disney let me know they were appreciative of me letting them know about
my concerns.
If you call and
write it has more affect than just doing one or the other. If you only have
time to do one, write a letter. A written complaint has more weight than just a
phone call.
Don’t sit back and
think, “Someone has already told Disney about that problem.” or “Disney will
not listen to me.” Most people do not step up and report a problem. If more than
one person reports a problem it is more likely to get attention and that
attention will come quicker. Mostly I want to say Disney does listen! You may
need to write several letters but do try! At least you know you did the right
thing reporting the problem!
Here is a link to
a blog that has a good balanced review of the Magic’s sailing:
Here is a link to
where you can contact Disney Cruise Line:
You will find “Contact
Us” links at the bottom of the site for every Disney Park that takes you to a link
like the one above.
My
Christmas book, “An Angel Remembers 25 Voices of Christmas” is available!!
This is a collection of 26 short Christmas stories that
together bring the amazing events of Christ’s birth alive. It is my hope that
this will help encourage families to spend 10-15 minutes a day together during
the busy holiday season remembering the true reason for the season.
You can
find it for ALL eReader formats and PDF at:
For your
Nook the link is:
It is also
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The only
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You can
download a Kindle version from Smashwords.com
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