Misuse of the Disability Access at Disney
Parks
Over the last few weeks reports have
been in various newspapers and Disney fan sites regarding the misuse of the GAC
card (Guest Assistant Card) at Disney parks. Let me share my thoughts on this
issue.
Reports
are that a tour company in New York is hiring disabled people to act as “tour
guides” at Disney Parks. These disabled people use their GAC to take their “clients”
through the handicap access on rides and attractions. This effectively allows
their “clients” to cut lines. Reports also say that these disabled people are
being paid over $1000 a day for their services.
While
it is nice that these disabled “tour guides” can make some money doing
something enjoyable I do not think it is fair or morally right for them to use
their disability to help a rich client cut lines.
Let’s start off with what the GAC is
intended for. The GAC is intended to assist those with limitations, of all
kinds both visible and invisible have access to the attractions at Disney Parks.
These are not intended to be passes to cut to the front of the line or give
unlimited access to attractions and characters. The GAC is designed to tell
Cast Members it is shown how to best to assist that particular guest at the
attraction they wish to see.
The GAC will tell a Cast Member to
tell a guess that can’t walk up or down stairs to use an alternate route
bypassing stairs. Sometimes people who can’t walk up or down stairs do not use
canes are wheelchairs so you can’t tell without the GAC. The GAC will also help
a child with ADHD or adult with an anxiety disorder who cannot stand in a long line
or who gets nervous and crowds. For some it will give them a place to wait
until it is their turn to ride that is quite safe for them.
I am thankful for the GAC Disney
gives my husband and daughter when we go to the parks. We would never think of
abusing it. It allows my husband and daughter to enjoy the parks without undue stress.
If the regular lines are 30 minutes or less we will wait in the regular line.
Our GAC allows us to take up to six people total with us per GAC, that six
includes us. If friends and family are with us they can and do go in the
handicapped entrance with us. We would never think of using this as a way to
make money.
Disney says it will take appropriate
action to stop the abuse of the GAC. It is my concern that because of these few
dishonest, disreputable and downright rude people it will be even harder to get
a GAC in the future. In my opinion the GAC policies, as enforced at Disneyland
are appropriate and work well. I believe that anyone found abusing the system
and being paid to use their GAC as a tour guide to cut lines should be banned
from the Parks for life.
See news article here:
http://www.news.com.au/travel/news/rich-new-york-mums-use-disabled-to-cut-lines-at-disney-world/story-e6frfq80-1226642610144
See news article here:
http://www.news.com.au/travel/news/rich-new-york-mums-use-disabled-to-cut-lines-at-disney-world/story-e6frfq80-1226642610144
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