Wednesday, November 19, 2014

Changes to the DAS (Disability Access System) at the Disneyland Resort

Changes to the DAS (Disability Access System) at the Disneyland Resort

First off what is DAS. DAS is the system at the Disneyland and Walt Disney World Resorts intended to help Guests whose disability prevents them from waiting in a conventional queue environment. It is not intended for those with mobility issues only. Those with mobility issues in wheelchairs and ECVs will go into regular Standby Lines where the lines can accommodate and into special lines where they don’t. Everybody can use the FastPass and FastPass+ systems. (Note: Disneyland was built before the ADA laws so some lines do not accommodate wheelchairs or ECVs and Disney has long had policies in place to accommodate. Disney California Adventure is ADA compliant so lines there will accommodate wheelchairs or ECVs.)

Who will this help? It will help those with cognitive and behavioral disabilities or those physical disabilities that make confined spaces or long periods of confinement hard. Some examples are Autism, ADHD, Anxiety, Brain Injury and PTSD. If the person has a medical condition of any kind that makes it so they legitimately can’t cope for the length of time it takes to do a regular stand by line ask at Guest Relations about the DAS.

How do you get a DAS? Stop by City Hall or the Chamber of Commerce at Disneyland and Disney California Adventure and discuss your needs with the Cast Member there. Take the Tickets or Annual Passes for everybody in your group when you talk to them. They will give you the appropriate level of help. They do not need or want a doctors not or proof of disability. They will fill out a form explaining your needs and take your picture. They will then link your DAS with your Ticket or Annual Pass. (Before they use to print up a paper card. This system is new as of 11/19/14.) It will be good for the length of stay or a maximum of 60 days.

When discussing your need of a DAS with the Cast Member remember that mobility issues alone will not qualify you for the DAS. You must tell them why you can’t stay in a long line. If you can’t stand long they will suggest you get a wheelchair or ECV and not give you a DAS. If you can’t do stairs they will say stay in the regular line and tell the Cast Member at the attraction you need to bypass any stairs on entrance or exit. Please do not lie and say you have ADHD or some other issue if you do not to qualify. This just makes it harder for those that really need the help to get it. Be honest and tell them truthfully the legitimate reason you can’t be in line for over 30 minutes or so.

You are only allowed to have one Return Time at a time with DAS. The Return Time is just like a FastPass Return Time. The only difference is a DAS Return time is 10-15 minutes less than the regular Standby Line wait time for the ride you request it for. Example: You ask for Space Mountain as your next Attraction. The Standby Line for Space Mountain is 60 minutes long at that time. Your Return Time will be for 50 minutes from the time issues. You can have only one Return Time at a time. You can use the DAS system in conjunction with the FastPass system. Unlike the FastPass your Return Time for DAS does not expire.

You will pick your first attraction while at Guest Relations getting your DAS and be given a Return Time to ride. After your first ride you can choose your next attraction at any of Kiosks located around both Disneyland and Disney California Adventure. Anybody in the party can go to get the Return Time after the DAS is issued. Just take all the tickets for everyone in your group who will be riding that attraction when you go. You can get a Return Time for Attractions in either park from any Kiosk.

The person named on the DAS must ride the attraction for the party to ride. They will be required to show their ticket for the party to ride. You will personally be responsible to keep track of your return time. They will not give you any written reminder. I suggest setting an alarm on your phone or watch, take a pad of paper to write it down, make a note on your phone or send yourself a text with your Attraction and Return Time information.

DAS is good for the guest and up to 5 others or a party of 6. Larger groups can be accommodated but you need to talk to Guest Relations for approval. You can change the number of people in your group at any Kiosk that gives Return Times.

If you are unsure if you need DAS or if you qualify for DAS ask the Cast Member at Guest Relations. If you don’t think the DAS system will give you the assistance you need then tell them what assistance you need and why.

Here is a list of where the Kiosks are at this time:

For more information check out the Disneyland website section on DAS:

After a long conversation with Disney I found out that this same system is going to be implemented at Walt Disney World sometime in the future. The date has not been set as of yet.

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