Un-Magical Things Happen

 Un-Magical Things Happen

 

Sometimes we plan a trip to be special. We dream, spend time and money to get it all right. Yet things do not always go as planned.

 

Sometimes a Travel Agent makes a mistake in planning the trip. They forget to inform the destination of a need you have, make a mistake in the type of room or some other item that is important to you. Remember Travel Agents are human and make mistakes. It is what they do AFTER you let them know that counts! A good Travel Agent will take responsibility and try to fix the issue.

 

Things happen on vacation. Airlines lose luggage. A  bad experience at with transportation or the staff makes you uncomfortable, the service is not good. The Hotel is not up to your standards. Things are not as shown in pictures. Not a clean as you like or the service is not friendly. You talk to Guest Services and things are not resolved to your satisfaction or they seem to blame shift or have to go to someone else to solve the issue. Long run the problem is not resolved.

 

When one thing goes wrong early in the trip it is easy to see every little problem as bigger. It becomes overwhelming and takes the joy out of your vacation. Is it wrong for you to feel this way?? NO!! Should you give up on that vacation spot for good? That depends on what other people have had happen. Does it seem to be a pattern of poor service? Look closely at your heart and the location. It could be a onetime issue.

 

Another thing to consider is the power of a letter. The destination may not know there is a problem if you do not write a letter and tell them about the problem how can they fix it? There is power in letting the destination know there is a problem. Maybe they can solve it for the next guest. Maybe the destination will give you some compensation. If you used a Travel Agent, tell your Travel Agent about the problems! Your Travel Agent may be able to help resolve the issue. At the minimum the Agent may solve the problem for the next guest and possible future trip for you. If the problems are big enough and the destination is not working with you to resolve it tell your Agent! Send them an email, text, or phone call while you are still there if possible! Maybe they can make a difference. Good Travel Agents will try and do the best they can to resolve issues. Just remember Agents are not magic Workers and cannot resolve all issues, just let us try.